Internal Sales Support - Basildon

About Arc

Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview

The Internal Sales Support role exists to keep the sales operation running efficiently and accurately. The postholder provides administrative and process support to the sales team, ensuring quotations, orders and CRM records are handled correctly and on time, freeing account managers and sales staff to focus on customer relationships, opportunities and revenue growth.

This is not an account-owning role. The postholder does not hold responsibility for a book of customers but works across the sales team supporting multiple account managers and their accounts as required.

Key Responsibilities

Sales Administration

• Process customer orders, quotations, and renewals accurately and within agreed timescales.
• Prepare and format proposals, quotes, and sales documentation to a consistent, professional standard.
• Coordinate sales meetings, including scheduling, agenda preparation and minute-taking where required.
• Prepare regular sales reports and pipeline updates for management.

CRM and Data Management

• Maintain accurate and up-to-date records of customer interactions, orders and account details in the CRM/PSA system.
• Monitor data quality within the CRM, flagging gaps or inconsistencies to the relevant account manager.
• Track contract renewal and service dates, providing timely alerts to account managers ahead of expiry.

Sales Team Support

• Act as a first point of contact for administrative enquiries relating to orders, quotes and CRM records.
• Support account managers with day-to-day administrative tasks to enable them to focus on customer-facing activity.
• Respond to routine customer enquiries where appropriate, escalating to the relevant account manager for anything requiring commercial judgement or relationship ownership.

Cross-Functional Coordination

• Liaise with technical, finance and operations teams to ensure orders and quotes are processed smoothly and information flows correctly between systems.
• Support the onboarding of new orders into delivery teams, ensuring handover information is complete and accurate.

Required Skills & Experience

• Previous experience in a sales support, sales administration, or customer service role, ideally within an IT or MSP environment.
• Strong organisational and administrative skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and competing priorities in a fast-paced environment.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• A proactive, process-driven approach with a genuine interest in supporting business growth.

Desirable

• Experience working within the IT or technology sector.
• Understanding of IT services, cloud solutions, or cybersecurity.
• Familiarity with PSA (Professional Services Automation) or CRM platforms used in an MSP setting (e.g. Autotask, HubSpot).

Key Competencies

• Attention to detail and accuracy
• Organisation and time management
• Communication and stakeholder collaboration
• Adaptability and prioritisation
• Customer-centric mindset

What We Offer

• A dynamic and supportive working environment.
• Opportunities for career progression within the company.
• Ongoing training and professional development.
• Competitive salary

Key Points

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility

We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.