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LT
Business Development Executive
LOTTE Travel Retail Singapore · Singapore
About The Role
- Proactively seek business development opportunities by reaching out to existing and new clients to understand their needs and expectations.
- Build and maintain strong, long-lasting client’s relationships through effective address of client’s inquiries, concerns, and feedback promptly and professionally.
- Procure, maintain and develop meaningful relationships with existing and new clients to improve retention rate by actively reaching out to key accounts and private clients on regular basis
- Receive and resolve customers’ concerns and enquiries to your best ability and achieve maximum revenue
- Maintain accurate records in the CRM system.
- Analyze client’s data to identify trends and opportunities for improvement.
- Collaborate and work closely with internal stakeholders to fulfil client’s expectations and business objectives, to have resolution of customer issues, inventory supplies, logistics and fulfilment of orders management.
- Ability to partner with multiple departments and stakeholders.
- Excellent problem-solving skills with meticulous attention to detail.
- Ability to work collaboratively in a team environment.
- Assist in drafting proposals to generate more revenue from clients.
- Provide administrative support to ensure smooth day-to-day operations.
- Any other ad-hoc duties as assigned by the management
- Degree in a relevant discipline.
- At least 2 years of experience in managing customer service and expectations of high-profile clients.
- Proven experience in customer relations or a similar customer-facing role.
- Resourceful, positive attitude, and focus on customer satisfaction in a fast-paced environment
- Proficient in internet and Microsoft applications.
- Good communication skills in both English and Chinese to liaise, translate and communicate with Chinese speaking clients effectively.
- Proven ability to negotiate.
- Strong customer service recovery and conflict resolution skills.
- Good organizational skills.
- We offer attractive salary packages that commensurate with relevant work experience
- Annual Leave from 14 days to 18 days
- Medical Outpatient insurance coverage
- Group Hospitalization and Surgery insurance coverage
- Group Dental insurance coverage
- Performance bonuses subject to company's and individual's performances
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