About The Role

Call Centre Administrator

REInvest Greece – member of the RCG Group and leading real estate service provider in Greece. The company offers comprehensive, customer-centric solutions for individuals, businesses, and institutional entities. Guided by sustainable development, we create opportunities and shape the future of real estate.

“If you want to make a difference in real estate, join REInvest Greece.”

We are looking for a Call Centre Administrator to join our Agency Operations team. This role reports to the Agency Operations Manager and supports the day-to-day functioning of the call centre, ensuring efficient handling of client interactions, accurate data management, and seamless coordination across teams.

Key Responsibilities

Manage inbound/outbound calls related to property inquiries and appointments
Assign and route leads to the appropriate teams
Coordinate property viewings between clients and agents
Maintain CRM systems (client data, property listings, call logs)
Monitor call queues and support service level delivery
Prepare operational reports (calls, leads, performance metrics)
Support documentation processes and ensure data accuracy
Collaborate with internal teams (Sales, Valuations, Asset Management)

Key Requirements

Strong communication skills in Greek & English
Familiarity with CRM systems and reporting tools
Experience in call centre, customer service, or administrative roles is considered a plus
High attention to detail and organisational skills
Ability to manage multiple tasks in a fast-paced environment

We Value

Teamwork : Collaborating effectively across teams
Ethics & Integrity : Ensuring accuracy and compliance
Respect : Delivering a professional client experience
Innovation : Supporting continuous improvement
Results-driven ownership : Delivering high-quality outcomes

We Offer

Competitive remuneration package
Learning and development opportunities
Dynamic and collaborative work environment
Exposure to the real estate sector

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