TTI Customer Service Job Fair - Thursday, August 6th

• TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, August 6th
• We are currently hiring Customer Service Associates to work in our Customer Engagement Department.
• Please submit your application prior to the career fair to speed up the process.
• We will be doing interviews and extending offers while you are onsite at the event.

Location

100 Innovation Way Anderson, SC 29621

When

Thursday, August 6th (10am - 2pm)

Please see the following job description for the positions we are hiring for.

TTI Power Equipment has openings in its Anderson, SC office for Customer Service Associate on 1st shift . We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays.

Shift Hours

1st Shift: Monday – Friday, 9:00 am – 6:00 pm

Pay

Starting at $16.00/hr

REQUIREMENTS

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.
• Weekend work required.

RESPONSIBILITIES

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.