Inside Sales Representative

Exciting new job opening

Job Duties and Responsibilities

• Drive revenue growth through proactive outreach, account penetration, and implementation of selling initiatives.
• Drive increased In and Out orders through the service centers in your region where applicable
• Increase % of digital Kawneer Direct usage among customers inclusive of education and training.
• Act as a customer advocate - present data and make recommendations as to course of action to business leaders and act within defined decision-making authority to drive Ease of Doing Business with Kawneer;
• Ability to reach across departmental boundaries to satisfy customer inquiries;
• Manage issues outside the traditional bounds of responsibility when required to satisfy a customer or business objective

Key Objectives

• Execute against sales targets including revenue growth and other strategic KPIs
• Understand strategic initiatives and influence customer behavior -understand and gain market share, competitive pricing and market intelligence.
• Prioritize and manage a high volume of smaller revenue accounts and transactions- C customers
• Provide feedback to commercial and marketing teams.
• Coordination of customer contact with local outside sale representative on order pursuit of selected projects.
• Utilizing Salesforce CRM, update gained intel regarding status of opportunities in sales notes
• Take ownership of customer issues and drive to resolution.
• Provide support and anchor with internal employees to negotiate competitive pricing, quality, delivery and lead-time with customers.
• Ability to work in tactical administrative team environment from focused problem solving to customer care and support throughout any given day - admin activities to problems solving/decision making (both ends of the spectrum);

Manage day-to-day activities and execution of our customer connection - follow up on and review material proposals and lead times to Kawneer customers; being proactive when dealing with the customer and heading off issues before they arise; asking for orders; thanking the customer for their business.