Client Management Specialist II

The Client Management Specialist II acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc. The Client Management Specialist II will act as the primary liaison between Hub Group’s customers, warehouses, and carriers. You will successfully manage the supply chain needs of multiple customers; provide industry-leading customer service; and ensure superior and expeditious execution of customer requirements. This role includes significant customer interface responsibilities. Once the on-boarding of these customers has occurred, the Client Management Specialist II will assist with order creation, monitor, and report order acceptance, order processing/updates, maintain inventory integrity, and manage accessorial charges by the use of various Hub Group transportation management systems. The Client Management Specialist II reports to the Manager, Account Management.