Program Manager II, Amazon Worldwide Grocery, Operations Reporting - Ops Business Support

The Program Manager will own critical dashboard visualizations and AI-enabled data pipelines for the Operations Business Support team at Amazon Worldwide Grocery. This role owns compensation-linked Scorecards, key production reports tied to Operations and 50+ data source integrations — while embedding AI efficiencies into both process and data architecture.

Key job responsibilities

• Scorecard & Dashboard Ownership
• Data Pipeline Engineering
• Production Governance & Quality
• AI Integration

A day in the life

Own end-to-end pipeline integrity for the compensation-linked scorecards; maintain zero-defect SLA on STI-impacting outputs

Lead monthly scorecard cycles from metric development through UAT, production publish, and post-launch stabilization

Manage key production reports tied to Operations

Leverage AI tools to accelerate SQL generation, ETL boilerplate, migration scripts, dashboard scaffolding, schema documentation, and natural-language Q&A for business stakeholders

Apply human judgment where AI cannot operate autonomously: stakeholder trust, upstream troubleshooting across undocumented dependencies, UAT accountability, production sign-off, governance, and program-level delivery

Actively use Amazon Q, KIRO, and GitHub Copilot as core workflow tools

About the team

The WWGS Operations Reporting team supports store operations with data-driven insights and scalable reporting solutions that enhance operational efficiency across all store locations. Our team of skilled analysts and developers specializes in building automated analytics via AWS QuickSight to support strategic decision-making and day-to-day operations. We Think Big about what operational reporting can become, and we take Ownership of the end-to-end experience — from data ingestion to the moment an insight drives action in a store.