About The Role

Operations Engineer

The Big Picture

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide, and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion .

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Everything we do at Sysco LABS supports Sysco’s Purpose of “Connecting the world to share food and care for one another ” , and our work directly impacts millions of food consumers in a trillion-dollar, global industry.

For more information visit : www.syscolabs.lk

The Opportunity

We are currently on the lookout for a Technical Operations Engineer to join our team.

Responsibilities

Troubleshoot ing and resolv ing technical issues within SLAs
Monitor ing application performance using DataDog ; diagnose and address anomalies
Work ing closely with end-users and engineering teams to ensure efficient issue resolution
Document ing incidents and findings in postmortems to contribute to continuous improvement efforts
Automat ing routine tasks to improve efficiency and prevent recurring issues
Identify ing opportunities to enhance service management processes by streamlining workflows and reducing manual tasks
Provid ing 24/ 7 support on a rotating roster to ensure continuous application availability

Requirements

A Bachelor’s Degree in Software Engineering or related field
1–2 years of experience in technical application support, preferably with e-commerce or web applications
Troubleshooting skills across front-end and back-end web applications, including APIs, networking, and connectivity issues
Familiarity with web technologies such as Node.js and React.js for collaboration with development teams
Knowledge of AWS, Linux, networking fundamentals, and SQL
Basic scripting abilit ies in Shell or Python to automate tasks
Introductory knowledge of NoSQL databases and Kafka Streams/event-driven processing
An u nderstanding of modern application architectures such as microservices and client-server models
Experience with incident management and ticketing tools like ServiceNow
The a bility to perform sanity tests and support root cause analysis with guidance
Exposure to monitoring and logging tools (e.g., Datadog) is a plus
Strong analytical, problem-solving, and communication skills for cross-team collaboration
An e agerness to learn, adapt, and contribute to workflow automation and process improvements
AWS Certified Solutions Architect and ITIL certification are advantageous
Experience with tools like Power BI or Tableau to generate insights and support data-driven decisions for system optimization are advantageous
Experience in Mobile Device Management ( MDM ) tools, Vulnerability management tools will be an added advantage

Benefits

Performance-based annual bonus
Performance rewards and recognition
Agile Benefits - special allowances for Health, Wellness & Academic purposes
Paid birthday leave
Team engagement allowance
Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
Overseas travel opportunities and exposure to client environments
Hybrid work arrangement

Sysco LABS is an Equal Opportunity Employer

This is an external listing. JobSpring does not represent or verify the employer. Report this listing