Administrative Oversight Manager - Operations Excellence Team

Overview Company Overview: Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement! Job Description Allied Universal® Event Services, an Allied Universal® Company, is hiring a Administrative Oversight Manager. The Administrative Oversight Manager supports the ABI ERP application and use operations (in conjunction with finance), recruiting/hiring (in conjunction with corporate recruiting), subcontractor retention, employee event and guest services training (in conjunction with corporate training), risk management / compliance, support of Special Event operations and administration of the Allied Universal Event Services (AUES) Department of Homeland Security (DHS) Safety Act Designation and internal audit program. RESPONSIBILITIES: Liaise with internal functions and AUES operations leadership to build relationships and improve service delivery Ensure service requirements are delivered by ensuring robust processes and infrastructure is in place and develop, implement, and modify procedures to increase operational effectiveness as needed Create and support enhanced management reporting, information flow, business process and organizational planning and analysis Oversee the individual security licensing program to ensure branch level compliance by reporting out on compliance updates via WT reporting capabilities In partnership with Branch Operations, oversee the Quarterly Operational Compliance submissions to the Corporate Team Manage the use and enhancement of ABI in its operational capacities, including job building, operational tracking and compliance, and training for operational personnel company-wide; audit compliance Monitor and track uniform and equipment inventory and work with operation and functional leaders to ensure continual quality and quantity levels are met Provide direction to administrative and operations staff in oversight of the development and tracking of operational objectives Assist in branch start up operations and the development of functional systems and operational support Assist with administrative and operational teams for special events and other special events as needed In partnership with Senior Regional Directors, coordinate 90-day event and staffing call forecasts are received from operational managers and distributed to functional leaders for budgeting and projections Coordinate and maintain quality control audit documentation and records Participate in and/or lead the contract compliance program to ensure that all operations are following contract specifications Coordinate and track training and compliance procedures methods on issues that have a potential substantial impact on the delivery of services, contract compliance, and personnel suitability. QUALIFICATIONS: Must possess one or more of the following: Bachelor’s degree in business administration or event planning with a minimum of one (1) year of practical experience in an event/guest services environment Associate of Arts/Science degree in business administration or event planning with a minimum of three (3) years of practical experience in an event/guest services environment High school diploma with a minimum of four (4) years of experience in a leadership role involving the delivery of event and guest services to large multi-location customers Work experience demonstrating understanding and skill in ABI system management Work experience in the Event Services marketplace Work history to include demonstration of: Strong customer service skills Excellent written and verbal communication skills Detailed logistical and analytical skills Demonstrated understanding of business processes and their purpose Excellent organizational and prioritization skills Effective oral and written communication skills; ability to write informatively, clearly, and accurately Planning and organizing skills Proficiency with Microsoft Office Applications Problem solving skills Active listening skills Encourage effective teamwork Assess and evaluate situations effectively Identify critical issues quickly and accurately Compile, sort, and interpret data Research, investigate, compile information Mediate conflict with tact, diplomacy Strategic orientation; setting and achieving goals Team leadership; coaching, mentoring, and motivating skills Teamwork Attention to detail PREFERRED QUALIFICATIONS: Master’s degree in Business Administration BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company’s 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <www.aus.com> If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: <www.aus.com/offices>. Requisition ID 2026-1595979