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Surgery Scheduler

AMSURG · Raleigh, NC, United States

External listingfull-time4 months ago

About The Role

  • Schedules all surgical, gastroenterological (GI), and pain-management procedures and preoperative appointments
  • Has good knowledge and understanding of the surgery schedule and the format utilized by the center
  • Coordinates and schedules surgeries
  • Ensures that the needed documentation is obtained from all patients
  • Ensures that all patients receive needed information prior to surgery
  • Interacts with patients, physicians and other staff both within the ASC and at the Physician practice
  • Works effectively with the Physician practice to manage the surgery schedule
  • Provides accurate, timely and responsive information to patients, Physicians and other stake holders
  • Coordinates processes and route all paperwork as required to meet physician and facility requirements
  • Ensures efficient telephone communication
  • Follows all written protocols and procedures of the ASC
  • Updates and distributes the surgery schedule as needed
  • Makes appointment reminder calls to patients as requested
  • Answers questions and provide information to patients as it relates to surgery scheduling and documentation
  • Requests patient records as required by the Physician
  • Verbally delivers instructions to patients and families
  • Performs all job functions in a HIPAA compliant manner
  • Collects payments and deductibles as directed
  • Processes payments in accordance with the ASC’s
  • Demonstrates courtesy and helpfulness toward patients and their families
  • Attends all required education
  • Regular and predictable attendance
  • Performs other duties as assigned

Cognitive Skills

  • Exhibit mental alertness for quality decision making and exercising good judgment
  • Ability to multi-task effectively, efficiently, accurately, and with attention to details
  • Ability to recognize/define problems, collect data/facts, draw valid conclusions, and correct errors
  • Ability to interpret instructions in a variety of forms and deal with abstract and concrete variables

Communication

  • Ability to effectively communicate patient care needs and significant information to healthcare team to
  • promote continuity of patient care
  • Ability to respond to questions and professionally interact verbally and/or written with managers, co-workers,
  • patients, and the general public

Teamwork

  • Work well with others – be a team member
  • Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Safety Officer
  • or other designated person, following the Chain of Command
  • Participate in staff meetings, in-services, and continuing education as required

MATHEMATICAL SKILLS

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions,
  • decimals, and percentages

LANGUAGE SKILLS

  • Ability to understand, read, write, and speak English, if bilingual Center, bilingual language is required. Ability to read,
  • analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental
  • regulations. Ability to successfully write business correspondence. Ability to effectively present information,
  • respond to questions, and professionally interact with healthcare team, clients, vendors, and the general public.

REASONING ABILITY

  • Demonstrates an ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and
  • correct errors. Ability to understand and interpret basic financial data. Ability to interpret a variety of instructions
  • in a variety of forms and deal with abstract and concrete variables.

PHYSICAL DEMANDS

  • Ability to stand and walk for 6-8 hours per day
  • Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 50 pounds in weight
  • Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously without
  • "giving out” or fatiguing
  • Ability to perform physical activities that require considerable use of your arms and legs and moving your whole
  • body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Ability to position or transport patients, prepare medical procedure rooms, or set up patient care equipment
  • Ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position
  • Ability to keep or regain your body balance and stay upright
  • Ability to exert yourself physically over long periods of time without getting winded or out of breath
  • Ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears
  • Specific vision abilities for close and distance vision, color vision, peripheral vision, depth perception, and ability to
  • adjust focus

WORK ENVIRONMENT

  • Days and hours of work may vary to meet patient needs
  • The Center is a well-lit, ventilated and climate controlled environment. The Center may require decreased lighting to
  • meet patient care needs, such as laser rooms and some OR/Procedure rooms
  • Staff will work with medical and office equipment, some of which will have moving parts
  • Noise level is usually quiet to moderate
  • Staff may have exposure to blood and other potentially infectious body fluids and materials or toxic chemicals and
  • cleaning solutions
  • The Center procedure rooms are often small, and due to equipment may have little room to work around and may
  • necessitate reaching, pulling, pushing
  • Staff will work in close proximity to patients and co-workers

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