General Manager

Role and Responsibilities

• Lead, coach, and inspire store teams to achieve sales, service, and performance goals
• Manage all facets of multi-unit retail operations, including P&L accountability, expense control, staffing, merchandising, and shrink management
• Develop and execute strategies to increase store revenue and profit margins, including promotional planning, upselling techniques, pricing strategies, and product mix optimization
• Analyze key performance indicators to identify opportunities for operational improvement and financial growth
• Maintain high standards for visual merchandising, inventory accuracy, and product assortment
• Build a customer-first culture through personalized service, local engagement, and ongoing team training
• Forge strong supplier partnerships to optimize the cost of goods, negotiate favorable terms, and drive product innovation
• Spearhead rebranding and repositioning efforts across multiple store locations to align with evolving market demands
• Oversee recruitment, onboarding, scheduling, and performance management of all store personnel
• Champion a culture of continuous learning and professional development

Qualifications

10+ years of progressive experience in liquor or retail sales, preferably in a high-volume, multi-unit, or big box environment

Proven success as a General Manager or Assistant GM with demonstrated impact on sales and profit growth

Deep understanding of P&L management, gross profit optimization, and cost control strategies

Track record of implementing revenue-driving initiatives that enhance customer experience and increase basket size

Skilled in performance coaching, team leadership, and employee engagement

Creative eye for merchandising and in-store visual presentation

Exceptional communication and relationship-building skills

Hospitality, Business, or Retail Management degree preferred

Industry certifications such as WSET, Sommelier, or equivalent are a plus

Flexibility to work evenings, weekends, and peak retail hours as needed

Capano Management is an Equal Opportunity Employer that values and encourages diversity. We solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All employment is decided on the basis of qualifications, merit, and business need.