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Front Desk Clerk - Choice Advantage Knowledge Highly Recommended

Concord Hospitality · Fort Myers, FL, United States

External listingpart-timeabout 2 months ago

About The Role

Responsibilities

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality standards
  • Promptly address guest concerns and ensure satisfaction in a timely manner
  • Post guest charges, collect payments, and follow cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Stay knowledgeable about the hotel brand, travel programs, and special offers
  • Communicate guest feedback effectively to departments and management
  • Respond quickly to calls, lobby visitors, and team members needing assistance
  • Maintain full knowledge of hotel safety and emergency procedures
  • Maintain cleanliness of lobby and lobby entrance.
  • Assist with cleaning and stocking the small but mighty Gym!

Qualifications

  • High school diploma or equivalent preferred
  • Preferable to have Choice Advantage knowledge.
  • Prior hospitality or customer service experience is a plus
  • Strong interpersonal and communication skills
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities
  • Why Join Concord?
  • At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
  • We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer

  • “We Are Concord!”
  • We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

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