Front Desk Guest Manager Raleigh Marriott City Center

Concord Hospitality is seeking a

Front Desk/Guest Care Manager

to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years—making this a great step in your hospitality career.

As a Concord Leader you will be responsible to

• ·
• Inspire greatness in your team.
• ·
• Encourage and support team members to reach their full potential.
• ·
• Create a work environment that is a Great Place to Work for all.
• ·
• Lead with integrity, transparency, respect, and professionalism.
• ·
• Care for your team and their families.

Key Responsibilities

• Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly
• Ensure all associates are trained in guest service standards, financial controls, and hotel procedures
• Oversee front desk operations and act as Manager on Duty when needed
• Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities
• Assist with financial reporting, budgeting, and revenue management initiatives
• Recruit, train, and develop associates while fostering a positive, cooperative work environment
• Ensure compliance with HR policies, labor regulations, and personnel documentation requirements
• Maintain safety, security, and physical property standards through preventive maintenance and compliance programs

Qualifications

• Previous supervisory or management experience in front office or guest services
• Strong leadership, training, and problem-solving skills
• Knowledge of financial procedures, hotel operations, and revenue management
• Excellent communication and organizational skills
• Commitment to creating a guest-first and associate-first culture

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities
• Why Join Concord?
• At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
• Built on five cornerstones—
• Quality, Integrity, Community, Profitability, and FUN!

—our associates proudly cheer

• “We Are Concord!”
• We are an equal opportunity employer committed to diversity and inclusion and strive to be a
• Great Place to Work for All.