Director of Room Operations

Concord Hospitality is seeking a passionate and results-driven

Director of Rooms

to lead our Front Office and Housekeeping teams in delivering best-in-class guest experiences. The ideal candidate is a hands-on, service-focused leader with a proven track record in rooms division management, a strong eye for detail, and a commitment to operational excellence.

As a Concord Leader you will be responsible to

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• Inspire greatness in your team.
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• Encourage and support team members to reach their full potential.
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• Create a work environment that is a Great Place to Work for all.
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• Lead with integrity, transparency, respect, and professionalism.
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• Care for your team and their families.

Responsibilities

• Lead day-to-day operations of Front Office, Housekeeping, and Laundry to ensure service excellence and brand compliance.
• Manage departmental budgets, labor, and expenses; prepare accurate forecasts to support financial performance.
• Hire, train, and mentor associates, promoting a positive work culture and driving team development.
• Conduct routine property inspections to maintain brand standards and ensure cleanliness and guest readiness.
• Oversee VIP guest experiences and ensure prompt resolution of guest concerns or service opportunities.
• Coordinate with Engineering on maintenance and capital improvement projects, ensuring timely issue resolution.
• Maintain strict adherence to key control, safety, lost and found procedures, and internal audit compliance.
• Manage purchasing, inventory, and end-of-month reporting for rooms division supplies and materials.
• Lead effective departmental meetings and encourage strong interdepartmental communication.

Qualifications

• Proven leadership experience in Rooms Division or hotel operations management.
• Strong financial acumen with experience managing departmental budgets and forecasting.
• Excellent organizational, communication, and interpersonal skills.
• Demonstrated ability to lead, motivate, and develop high-performing teams.
• Knowledge of OSHA regulations, safety protocols, and internal audit procedures.
• Familiarity with branded hotel systems is strongly preferred.

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities
• Why Join Concord?
• At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
• Built on five cornerstones—
• Quality, Integrity, Community, Profitability, and FUN!

—our associates proudly cheer

• “We Are Concord!”
• We are an equal opportunity employer committed to diversity and inclusion and strive to be a
• Great Place to Work for All.
• Salary Range $72,187.18 to $90,233.98