Reservations/Rapid Response Sales Agent

Job Description: Reservation Sales & Rapid Response Agent

Schedule

5 days per week (Rotating schedule; including nights, weekends, and holidays)

Job Overview

As a

Reservation Sales & Rapid Response Agent

, you are the primary voice of Horseshoe Bay Resort. You will handle a high volume of incoming inquiries, converting them into confirmed reservations for accommodations, dining, and resort activities. Your goal is to provide a seamless, professional booking experience that builds excitement for our guests and members while maximizing resort revenue.

Essential Job Functions

Sales & Service

Manage incoming calls with professional etiquette; convert inquiries into room, restaurant, and activity reservations (Golf, Spa, Tennis, Transportation).

Revenue Management

Accurately convey rate and package information to protect resort revenue yields.

Itinerary Planning

Maintain precise documentation of amenity bookings to provide guests and members with accurate, comprehensive itineraries.

Administration

Perform precise tabulation of bookings and handle clerical duties, including follow-up calls to confirm guest details.

Collaboration

Assist Group Reservation Coordinators with overflow tasks and work cross-functionally to resolve guest issues.

Systems Mastery

Engage in continuous training with Property Management Systems (PMS) and amenity booking software.

Professionalism

Maintain a clean workspace and handle sensitive guest information with strict confidentiality.

Required Skills & Qualifications

Experience

High School Diploma or GED required; 6–12 months of related experience in a call center or hospitality environment preferred.

Communication

Exceptional verbal and written communication skills; ability to present information clearly to guests and internal teams.

Technical Proficiency

Strong computer skills, including Microsoft Office and the ability to quickly learn proprietary resort software.

Problem Solving

Ability to remain calm and effective in high-pressure, fast-paced situations.

Mathematical Skills

Basic competency in calculating percentages, discounts, and stay totals.

Physical Demands & Work Environment

Physical

Regularly required to sit, talk, and hear. Occasionally required to stand, walk, reach, and lift up to 25 lbs.

Environment

Primarily an office setting with moderate noise levels. Occasional exposure to outdoor weather conditions may occur.

Standards

Must be able to perform all essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Welcome to the Lake Life (Benefits)

Horseshoe Bay Resort offers 17,000 acres of natural beauty in the Texas Hill Country. We believe in providing a world-class environment for our associates to grow their careers.

Comprehensive Insurance

Medical, Dental, and Vision; Long/Short-term Disability, Major Illness, and Accident plans.

Financial Stability

401(k) with employer match, paid vacation, and paid holidays.

Growth

Scheduled performance reviews and opportunities for merit-based raises.