Guest Room Attendant

ESSENTIAL JOB

FUNCTIONS

• Cleans and services
• assigned
• guest rooms, bathrooms, hallways, and public
• areas according to
• hotel standards.
• Changes bed linens, makes
• beds, replaces towels, and replenishes guest
• room
• amenities and supplies.
• Vacuums, dusts, mops, and
• sanitizes all assigned
• areas to ensure
• a clean, safe, and
• welcoming environment.
• Inspects rooms for
• cleanliness, maintenance
• concerns, and missing
• or damaged items; reports issues promptly

to the

• appropriate department.
• Removes trash,
• soiled linens, and
• used
• guest items from
• rooms
• and designated areas.
• Restocks housekeeping carts
• with linens, towels, cleaning supplies, and guest amenities.

Responds

• promptly and courteously
• to guest requests
• while maintaining privacy
• and confidentiality.
• Follows proper procedures
• for handling
• lost and found
• items.
• Adheres to all
• safety, security, chemical handling, and sanitation guidelines.
• Performs deep cleaning
• projects and other
• housekeeping
• duties as
• assigned by management.

REQUIRED SKILLS AND

ABILITIES

• Must have the
• ability to communicate
• in English.
• Self-starting personality
• with a positive
• attitude and professional
• demeanor.
• Maintain a professional
• appearance and manner
• at all times.
• Ability to communicate
• courteously and effectively
• with guests and
• fellow associates.

Must

• be willing to
• "pitch in" and
• assist co-workers
• while
• contributing as a
• team player.
• Ability to follow
• hotel
• cleanliness standards,
• safe chemical handling
• procedures, and sanitation
• practices.
• Strong attention to
• detail with the
• ability to maintain
• high
• standards of cleanliness
• and organization.
• Ability to work
• efficiently
• while managing multiple
• room assignments and
• meeting productivity standards.
• Ability to lift, carry, push, pull, and transport up

to 30

• pounds regularly.
• Ability to move
• housekeeping carts, linen
• carts, or equipment
• weighing up to
• 100 pounds.

Ability to

• stand, walk, bend, kneel, stoop, reach, and
• perform repetitive motions
• throughout an entire
• shift.
• Must be available
• to work weekends, holidays, and flexibleOur guests
• are at the
• center of everything
• we do. A
• clean,
• comfortable, and well-maintained guest room
• is essential to
• creating
• shifts based on
• hotel occupancy.

PERFORMANCE STANDARDS

Customer Satisfaction

• Our guests are
• at the center
• of everything we
• do. A clean, comfortable, and well-maintained guest room
• is essential to
• creating an exceptional
• guest experience. Every

Housekeeping Room Attendant

• plays an important
• role in guest
• satisfaction by maintaining
• the highest standards
• of cleanliness while
• interacting with guests
• in a courteous, friendly, and professional
• manner. Every Crescent
• associate is a
• guest relations ambassador, every working minute
• of every day.

Work Habits

• To maintain a
• positive guest and
• associate
• experience, your work
• habits should consistently
• meet or exceed
• hotel standards for
• cleanliness, productivity, dress, grooming, punctuality,
• and attendance. You
• should be adaptable
• to changing priorities, willing to learn
• new procedures, able
• to solve routine
• problems independently,
• and ask for
• assistance whenever needed.
• Maintaining efficiency
• while ensuring quality
• and attention to
• detail is essential
• to success in
• this role.

Safety & Security

• The safety and
• security of our
• guests and associates
• is
• of the utmost
• importance to Crescent. Every associate is
• expected to follow
• hotel safety and
• security policies, including
• proper chemical handling, use of personal
• protective equipment, safe
• lifting techniques, reporting
• maintenance
• or safety hazards
• promptly, and protecting
• guest privacy and
• security at all
• times.

NOTE

• This description excludes
• non-essential and
• marginal functions of
• the position that
• are incidental to
• the performance of
• the fundamental job
• duties. The
• examples listed above
• are intended to
• describe
• the typical responsibilities
• and qualifications necessary
• to perform the
• job successfully and
• are not intended
• to be all-inclusive. Additional job-related duties may
• be
• assigned by
• the associate's supervisor.
• Furthermore, this description
• is subject to
• change
• at the sole
• discretion of the
• Company and does
• not create an
• employment contract,
• implied or otherwise. Each associate remains, at all times, an
• "at will" employee.

At

• Crescent Hotels & Resorts, we are a
• team of hospitality
• professionals deeply connected
• to and proud
• of the exceptional
• experiences we provide
• for our guests. More than that,
• we
• know our Associates
• are the shining
• stars of what
• we do.
• We understand what
• it takes to
• be part of
• something great. We
• encourage you
• to bring your
• authentic self to
• work every day,
• celebrate your accomplishments, and support your
• career growth. Whether
• through
• our health and
• wellness programs, best-in-class learning
• and development
• opportunities, or travel
• discounts that feed
• your inner explorer, we
• are committed to
• providing the resources
• you need to
• succeed.

We

• are looking for
• our next great
• team member to
• join us on
• our

Populus

• Denver team. We
• are committed to

providing you with

Highly

• competitive wages
• An exceptional benefits
• plan for eligible
• associates and their
• family
• members
• 401(k) matching
• program for eligible
• associates

Flexible

• scheduling to support
• work-life balance
• Discounts at
• Crescent-managed properties
• throughout North America
• for you and
• your family

RTD

EcoPass