Assistant Front Office Manager/Reservation Manager - Doubletree by Hilton Berkeley Marina

Front Office Operations

• Assist in managing the daily operations of the Front Office, including Front Desk, Guest Services, Bell
• Services, and Night Audit.
• Ensure exceptional guest service and timely resolution of guest concerns.
• Maintain compliance with Hilton brand standards, company policies, and operating procedures.
• Monitor daily arrivals, departures, VIPs, group blocks, and special requests.
• Conduct pre-shift meetings and communicate operational updates.
• Ensure proper room assignments and inventory management.
• Monitor room availability, oversell situations, and room moves.
• Assist with scheduling, payroll review, and labor management.
• Support the Front Office Manager in achieving departmental goals and service scores.
• Act as Manager on Duty when assigned.
• Maintain accurate cash handling and audit procedures.
• Ensure compliance with safety, security, and emergency procedures

Reservations Management

• Oversee all individual and group reservation activities.
• Ensure reservation accuracy, rate integrity, and inventory control.
• Monitor room availability and maximize occupancy and revenue opportunities.
• Review daily pickup reports, pace reports, cancellations, no-shows, and forecasting.
• Coordinate closely with Sales, Revenue Management, Housekeeping, and Front Office regarding
• room inventory and group arrivals.
• Manage third-party reservation channels and ensure reservation accuracy.
• Resolve reservation discrepancies and guest booking concerns promptly.
• Monitor online travel agency reservations and ensure proper billing and routing.
• Assist with inventory balancing during high-demand periods.

Leadership and Team Development

• Supervise, coach, and mentor Front Office and Reservations team members.
• Conduct training for new hires and ongoing development.
• Complete performance evaluations and provide regular coaching.
• Assist with recruitment, interviewing, onboarding, and employee engagement.
• Foster a positive, inclusive, and collaborative work environment.
• Ensure compliance with attendance, grooming, and performance standards

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree in Hospitality Management
• preferred.
• Minimum of three years of Front Office or Reservations supervisory experience in a full-service hotel.
• Previous Hilton experience preferred.
• Experience with OnQ, PEP, Opera, or similar Property Management Systems.
• Strong understanding of revenue management principles and hotel operations.
• Excellent leadership, organizational, and communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and perform effectively in a fast-paced environment.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Flexible schedule, including evenings, weekends, holidays, and on-call responsibilities.

Physical Requirements

• Ability to stand and walk for extended periods.
• Occasionally lift up to 25 pounds.
• Ability to use computers and office equipment for extended periods.
• Ability to respond quickly to operational emergencies