Front Office Agent

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

Qualifications and Requirements

• High School Diploma or equivalent.
• Customer Service experience required preferably in hospitality
• Hilton systems preferred but not excluding
• Ability to speak, read, and write fluent English; other languages beneficial.
• Standing up for long periods of time required.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Will be required to work a flexible schedule including mornings, evenings, weekends, and holidays.

Benefits

We are looking to hire the most highly qualified people and provide a competitive benefits package which include

Paid Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Vacation, Sick and Holiday Pay

Company Basic Life Insurance

• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid Long term Disability

401k Retirement Plan

• EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
• We are a drug free workplace. Pre-employment background assessment required.
• Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.