IT Technician I

At

arrivia

, we use the power of travel to connect people to the world. To do that, our global team needs seamless, reliable technology around the clock. We are looking for a high-energy, eager-to-learn IT Technician I to join our global Information Systems team in our Mumbai office.

This is your launching pad into a global IT career. As our frontline support hero, you will be the first point of contact for our international team, resolving day-to-day issues, learning advanced cloud systems, and using cutting-edge AI tools to solve problems faster.

What You Will Do

Be the Face of IT

Triage and resolve day-to-day tickets across endpoint, account, application, and connectivity issues. Maintain our 48-hour handling standard to keep our global teams running smoothly.

Support Endpoints and Hardware

Guide new hires through their device setups (Windows and macOS), walk them through first-time sign-ins, and help troubleshoot basic software installation issues.

Manage Basic Identity Access

Help users set up multi-factor authentication (MFA), troubleshoot login issues, and process routine password reset requests securely.

Collaborate and Document

Keep our knowledge base accurate and easy to use. You will learn to use AI tools to quickly turn complex solutions into clear, simple help articles for our team.

How We Use AI in This Role

We do not expect you to have all the answers on day one, which is why we actively encourage the smart use of AI tools to elevate your performance:

AI-Assisted Troubleshooting

Use tools like Microsoft Copilot and ChatGPT to quickly diagnose unfamiliar error codes, read system logs, and find solutions without needing to wait on a senior technician.

Microsoft Copilot (M365)

Use Copilot in Teams and Outlook to summarize chat threads, draft polite communications, and write clear ticket resolution notes quickly.

Prompt Engineering

Build your skills in asking AI tools the right questions to get fast, highly accurate technical answers.

What You Will Bring

Experience

0 to 2 years of hands-on IT support experience (help desk, service desk, or equivalent).

Skills

Basic familiarity with Windows 10 and 11, macOS, Microsoft 365, and general ticketing systems.

Mindset

A strong "white-glove" customer service attitude, featuring clear verbal and written English, active listening, and a calm demeanor under pressure.

Growth Drive

An eager learner who is excited to study for and earn Microsoft certifications (like the AZ-900 track) during your first year with us.

Why

• arrivia
• ?

Consistent, Predictable Routines

Enjoy the stability of a steady, reliable overnight schedule that lets you plan your personal life and daytime hours with confidence.

Global Impact

Collaborate daily with teammates and users across the US and Europe, giving you true global enterprise experience.

The Perks

We love travel! Enjoy great travel benefits along with a dynamic, collaborative office space and supportive team culture.

Shift and Location Details

Role Type

Full-time, On-site at our Mumbai Office

Schedule

Fixed Overnight Shift, 8:00 PM to 6:00 AM IST