Service Year Option - Diabetes Outreach Caller

Job Summary

The Diabetes Outreach Caller makes phone calls to help patients join diabetes education and the Diabetes Prevention Program. This role explains the programs in a simple way, answers questions, and assists patients with registering for programs. The caller speaks kindly, listens carefully, and helps patients feel comfortable getting the support they need.

Minimum Qualifications

Education

• High school diploma or GED
• Maryland resident
• Individuals eligible for the Maryland Service Year Program (generally ages 18–24)

Experience

No prior experience required

Licensure/Certification

None required

Skills & Abilities

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• Clear, friendly phone communication
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• Strong listening skills
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• Ability to explain information simply
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• Basic computer and data entry skills
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• Organization and attention to detail
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• Ability to keep information confidential

What You’ll Do

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• Spending much of the day making phone calls
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• Talking with many different patients each day
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• Following guidelines related to the individual programs to share information
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• Keeping detailed and accurate records
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• Working independently while meeting enrollment goals
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• Staying positive, patient, and professional on every call
• What the Job is Really Like
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• Spending much of the day making phone calls to patients
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• Using the EHR to look up patient information and document calls
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• Reviewing and working from the Workqueue to find patients to contact
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• Talking with many different people each day and answering questions
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• Keeping detailed and accurate records
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• Working independently while meeting enrollment goals

Work Environment & Demands

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• Office-based role with most work done on the phone and computer
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• Regular use of the EHR and Workqueue system
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• Sitting for long periods while making calls and documenting
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• Fast-paced environment with daily enrollment goals
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• Requires focus, organization, and strong attention to detail

What Success Looks Like

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• Patients are successfully enrolled in diabetes education and prevention programs
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• Workqueue items are completed in a timely and accurate way
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• Calls and documentation in the EHR are thorough and up to date
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• Patients feel informed, supported, and respected during every interaction

Caring for Our Team

We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.