Guest Service Agent | Homewood Suites| Franklin Tennessee

Front Desk Operations

Registering guests, issuing room keys, and managing check-out procedures, often using specialized property management systems.

Guest Relations

Greeting guests, responding to inquiries, and resolving complaints promptly to ensure satisfaction.

Communication

Acting as a liaison between guests and departments like Housekeeping and Maintenance.

Administration

Handling cash and credit card transactions, managing billing, and maintaining accurate records.

Safety & Security

• Ensuring guest privacy, maintaining a secure, clean, and organized front desk area
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