Guest Service Host (Usher)

Our ideal candidate will be a highly customer service-oriented team player with a friendly and accommodating personality, plus the demonstrated ability to communicate effectively, thrive in a team setting, and work at a fast pace. Ability to work a flexible schedule to include days/nights, weekends and holidays is necessary. Essential duties include the following:

Greet each guest in a warm and friendly manner.

Monitor designated work area before and during scheduled events to ensure cleanliness and certainty that it is presentable to the public.

Check each ticket thoroughly; noting the date, level, aisle, row, and seat to ensure accuracy.

Assist guests with locating their seating section.

Provide guests with clear and accurate information.

Receive and respond to guest complaints, contacting the supervisor for assistance if necessary. Document any issues on the

Incident Report Form

, listing any complaints and/or incidents that occur.

Check on guests if they fall, or if a foreign object lands in their seating section. Be sure to document observations of the area, including any debris, etc.

Use initiative, maintain visibility in the designated areas, and react to incidents that require GS Ushers’ attention. Usher staff cannot lean, slouch, or sit while on duty.

Maintain a general understanding of the entire facility and location of key areas; including First Aid rooms, Guest Service Centers, restrooms, telephones, family restrooms, ATM machines, etc.

Work a flexible schedule as necessary to include nights, weekends and holidays.