Medical Scheduler-FT-Call Center

Medical Scheduler- Call Center

• The Orthopedic Institute of WI | 3077 North Mayfair Road, Wauwatosa, WI 53226
• As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivated Medical Scheduler to join the team at our Wauwatosa location.

The Medical Scheduler

answers calls from patients, collects clinical information and answer questions, and coordinates any follow up or schedule appointments with the provider care team.

Established in 1985, the

Orthopedic Institute of Wisconsin

is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.

Why join OIW?

Competitive pay

Generous PTO program

Clinic schedule - no work on evenings/weekends

Medical, Dental, Vision, and Life Insurance

401(k) with company match

Employee Assistance Program (EAP)

Employee discount program

Responsibilities

• Answer the call-center phone with professional and kind demeanor
• Complete pre-registration and insurance verification and communicate financial responsibility during patient calls
• Obtain complete and accurately clinical, demographic, and financial information during the scheduling process
• Record and verify all forms and insurance information into the EMR
• Maintain patient confidentiality according to HIPAA guidelines
• Other duties as assigned

Requirements

GED or equivalent

2 years of experience working with insurance preferred

2 years of medical office experience preferred

Exemplary work ethic and attendance

High compassion and kindness needed for working with patients

Strong attention to detail and problem-solving skills

Ability to remain professional in high-volume, fast-paced environment

Excellent verbal and written communication skills

Demonstrate proficiency of Microsoft software products and computer skills

EMR software experience is preferred

Bilingual, Spanish/English is a plus!

The Orthopedic Institute of Wisconsin is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. The Company is committed to promoting a workplace of diversity, equity, and inclusion.

Job Type: Full-time

Pay: Starts at $18/HR and varies based on experience and education

Schedule

• 8 hour shift
• Day shift

Monday to Friday

Work Location: In person