Market CEO - North Carolina and Virginia

Market Chief Executive Officer (Market CEO)

Role Overview

Market CEOs are responsible for managing, overseeing, and growing their region and the facilities (hospitals and ASCs) in it (North Carolina and Virgina). Market CEOs serve as market leaders and track & help drive facility-level growth and performance, help identify, prioritize, and execute on key opportunities in their facilities (e.g., reduce overstaffing in key ASCs, grow new service lines), manage key regional relationships (e.g., physicians, health systems), help drive and implement key corporate priorities and initiatives in their facilities, help ensure high-quality patient care, and deliver and maintain smooth day-to-day operations.

Key Role Outcomes

Primary outcome

Grow region revenue & AEBITDA across key region facilities and service lines

Secondary outcomes

Maintain & strengthen relationships in key markets (e.g., physicians, health systems, partners, etc.)

Drive implementation of SP best practices & standards in the region’s facilities (e.g., consistent roles, onboarding playbooks, staffing levels, etc.) and help build out and test new processes as helpful (e.g., new staffing level approach)

Upskill Administrators to own day-to-day facility management and help drive facility-level growth; prepare and develop facility admins to effectively handle most facility-level challenges and opportunities (e.g., staffing, block time management, local physician relationships)

KPIs

• Case Mix (Service line & Acuity)
• Case Volume and Net Revenue Growth per facility, including service line information
• % progress towards division revenue/ AEBITDA goals
• Local De Novo Openings / M&A expansion vs Plan

Top Responsibilities & Activities

(in order of priority)

Manage, oversee, and grow SP facilities (hospitals and ASCs) across designated market(s)

Develop region and facility-level growth goals (e.g., revenue, AEBITDA) in partnership with Division Presidents, facility administrators, Hospital CEOs (where applicable) and Division CFO

Track and drive, by region and by facility, progress towards key revenue & AEBITDA goals; manage and run facility-level performance management system via standard, recurring meetings (e.g., monthly business reviews), dashboards, etc.

Identify top opportunities for growth and cost-saving in their region (e.g., service line expansion, new partnership opportunity, staffing cost improvements)

Act as a consultative leader for local admins to address key issues, optimize operations, and “put out fires” (e.g., discontented physicians)

Help other key teams (e.g., Market Growth, Strategy) assess and close key growth opportunities within their region

Manage key relationships with health systems, physicians, local players, etc.

Help develop and nurture key relationships with key partners (e.g., health systems, physician groups) in the region

Perform targeted on-site visits to maintain relationships and monitor performance

Support BD functions as closers and occasionally participate in key meetings to add gravitas and build trust

Coordinate with Practice management and local SP practice clinical leaders & admins as needed

Join key board meetings for relevant facilities & relationships and serve (as applicable/needed) on facility-level boards

Run recurring conversations with key local partners as helpful

Join De Novo & M&A growth opportunity conversations early to build relationships in preparation for taking over future facilities post-integration

Manage, support, and upskill Administrators

Run regular check-in calls with facility Administrators/CEOs (e.g., bi-weekly check-in, monthly in-person visits)

Support and help Administrators/Hospital CEOs (where applicable) develop key management skills to effectively oversee their facilities (e.g., drive day-to-day processes & best practices)

Support Administrators/Hospital CEOs (where applicable) address complicated on-the-ground issues as needed (e.g., disgruntled physicians, complex workforce issues)

Implement SP best practices and standardization across facilities

Work and coordinate with corporate leaders and regional management teams to implement key corporate initiatives and improvements in the region’s facilities

Support streamlining of Field & Corporate team cooperation and coordination as helpful (e.g., serve as liaison between corporate functions & Field Teams to collect key data, drive key initiatives on the ground, support Division President to collect feedback)

Implement Corporate projects/initiatives where helpful / as needed

Join key corporate touch points and meetings (e.g., quarterly board meetings, weekly team calls, weekly one-on-one admin syncs)

Collect & share best practices within/across regions; support local facility as needed

Maintain high-quality clinical results and outcomes for SP patients

Consistently promote a patient-centered, “culture of safety” across all SP facilities and in key relevant meetings

Monitor facility adherence with clinical best practices and key outcomes over time

Support Clinical Quality by collecting & reporting on all key quality metrics

Ensure all facilities remain up to date on permits, accreditation, and key paperwork

Reporting lines

Reports to

Division President