Front Desk Assistant

JOB TITLE

: Front Desk Assistant

GENERAL SUMMARY OF DUTIES

• Greeting patients
• Performing check-in procedures
• Maintaining current demographic and insurance information in computer and in the chart
• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

REQUIREMENTS

High School Diploma, with 1-2 years experience in healthcare background

Knowledge of clinic policies and procedures

Knowledge of computer systems, programs

Knowledge of medical terminology

Must be able to multi – task

Must be able to express compassion and kindness to patients calling and being seen in the office

Must maintain a professional and upbeat attitude

Skill in written and verbal communication and customer relations

Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients

Requires sitting and standing associated with a normal office environment

Normal busy office environment with much patient contact

Occasional evening or weekend work

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.