Call Center Rep

Job Duties and Responsibilities

• Welcomes and greets all patients and visitors over the phone
• Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper
• telephone etiquette
• Responsible for keeping the call center area clean, organized, and of a professional appearance

Registers

new patients

and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls

Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.

Ensures the availability of treatment information by maintaining proper patient records

Responds to patients, prospective patients, and visitors' inquiries in a courteous manner

Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail

Be a team player and assist with other tasks during downtime

Protects patient confidentiality by making sure

protected health information

is secured