Call Center Scheduler Full Time Temp

JOB TITLE

: Scheduler

Temporary

: Role length: 6 months

GENERAL SUMMARY OF DUTIES

• Performs admission of patients by completing all fields as required in an accurate and timely manner.
• Verifies physician orders, patient information, insurance information and obtains any additional needed information at the time of admission.
• Performs pre-registration of patients by completing all fields as required in an accurate and timely manner.
• Maintains access to and competent in using the internet to verify insurance eligibility and authorization information.
• Collects, at time of admission, patient liabilities, and assists with calls to patient to negotiate and collect point of service payments.
• Cross-trains (as needed) to proficiency in Patient Accounts. Fills in as needed for breaks, illness and vacations or coverage of shifts.
• Documents concisely, precisely and accurately in the system and on records, patient account notes or documents for every patient contact.
• Answers incoming phone calls and direct to the appropriate destination.
• Abides by all HIPAA policies and requirements.

Experience

• High School diploma or equivalent required.
• Two years previous experience with scheduling.
• Computer skills, basic office skills, knowledge of medical terminology required.