Healthcare Account Executive

TASKS AND RESPONSIBILITIES

• Take full responsibility for relationship development/management within each facility assigned

to the Account Executive

• Develop relationships with local facility “influencers” which may include, but are not limited to,

the Administrator, Director of Nursing and Medical Director in each of their facilities.

• Cross sell TridentCare Services to assigned facilities.
• Develop and maintain territory coverage with the Regional Sales Director (RSD) and coordinate

with the CSE.

• Responsible for problem resolution in support of the CSEs operating in their geography.
• Problem resolution may include the following:

• o Billing issues that require on-site support
• o On-Site training (various)
• o General operational issues that require on-site support
• o Clinical concerns/issues that require on-site support

• When appropriate, coordinate TridentCare responses (for customer initiated issues) between

the Sales Support Team (SST) and our customers.

• QA Attendance & Participation is a requirement of the position for those limited accounts

• assigned to the AE. The Account Executive will coordinate additional QA meeting attendance
• with the CSE for critical accounts. In situations where QA attendance is not possible, the
• Account Executive is responsible for ensuring the Administrator, Director of Nursing and Medical
• Director have electronic copies of their QA reports.

• Generate qualified leads for the CSE
• Identify prospects using all available resources and SUGAR database
• Significant travel required as needed within the assigned territory, with daily account visits

• required. Weekly and monthly call schedule will be approved by RSD and coordinated with the
• CSE.

• Report customer product experience issues through appropriate channels in an accurate and

timely manner.

• Work as a liaison between the customer, external and internal TridentCare Operations.
• Track personnel changes within client facilities, develop and maintain accurate prospect and

account file using the SUGAR database and DDF system.

• Assist in the gathering of critical information for RFP responses.
• Conduct new facility set-ups in person

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• Conduct Review of Services for assigned clients, and as needed by the CSE.
• Collect and update competitive information
• Attend industry conferences, regional meetings and actively participate in local networking and

professional events to cultivate customer relationships.

• Submit timely and complete reports on a weekly and monthly basis
• Establish positive public image of the Company in all interactions with prospects, customers,

colleagues and competitors.

• Commit to professional development as appropriate
• Perform other related duties as assigned.

SKILLS|EXPERIENCE

• A Bachelor’s Degree or equivalent knowledge is required.
• A minimum of 3 years of Sales, Marketing, or Clinical experience is required, preferably with one

year of Sales experience. General understanding of ROI selling.

• Long Term, skilled nursing or Medical Sales experience or familiarity is preferred.
• Proven track record of increasing sales and revenue; field sales experience is preferred
• Must possess a high sense of urgency and a strong work ethic.
• Must possess basic computer skills.
• Strong communication skills (verbal and written) are essential.
• Must have strong interpersonal and organizational skills.
• Must possess a high degree of initiative, creativity, and the ability to meet deadlines and work

with minimal supervision.

• Individual must have good time management skills and the ability to prioritize tasks

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to
• successfully perform the essential functions of this job. Reasonable accommodations may be made to
• enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand; to handle or feel;
• to talk and to hear. The employee is required to walk; sit; reach with hands and arms and stoop, kneel,
• crouch, or crawl 2 hours a day. The employee may lift and or move or carry up to 15 pounds on occasion
• and push/pull 50+pounds. The employee may stand, sit/walk 8 hours a day and operate moving
• vehicles. Specific vision abilities required by this job include close vision, depth perception, and ability to
• adjust focus.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee
• encounters while performing the essential functions of this job. Reasonable accommodations may be
• made to enable individuals with disabilities to perform the essential functions