Desktop Support Tech.

• Image , configure ,deploy .upgrade and troubleshoot all IT endpoint hardwares ( Computers , laptops, printers, Scanners & others ) and various softwares & applications.
• Resolve technical issues in person & remotely .
• Perform preventative maintenance on equipment and software patches .
• Update all Incidents and Requests using the Service Desk ticketing system within agreed SLA’s , include all relevant information related to troubleshooting and results.
• Troubleshoot basic LAN/WAN connection issues.
• Experience supporting MacOS is a plus
• Receive and respond to calls and/or tickets regarding technical issues and requests
• Thoroughly document common issues/causes/solutions into the knowledgebase as well as the analysis required for resolution
• Interact with vendors to resolve technical problems with desktop computing equipment and software
• Stay current with the latest industry trends, technologies, and best practices and regularly discuss this with management.
• Assist in IT special projects that may require Technology Services participation.
• Handle Warranty process for damaged equipment.
• Assist other IT team members in project work where needed
• Provide both oral and written status updates to management
• Demonstrate an enthusiastic customer service-focused approach, partnering with business units in a positive, can-do manner
• Other duties as assigned by management

Required Skills and Qualifications

High School diploma , an associate degree in IT, computer science, or equivalent technical certifications (e.g., CompTIA A+). but preferably Bachelor’s degree in Computer Science, Information Technology, or a related field required

Previous experience in a technical support or help desk role required.

Proficiency in all Windows operating systems, Active Directory, MS Office Suite , Intune, Bitlocker,Group Policy, and remote management tools in an enterprise/corporate environment required

Must have experience in working with enterprise Ticket management system.

Advanced technical knowledge of current networking protocols, operating systems, and standards.

Ability to organize, prioritize, and follow up independently

In-depth knowledge of up to date IT support methodologies and principles

Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment

Ability and drive to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on each

Ability to take ownership of an issue or project and the dedication to see it through to completion

Experience using collaboration tools such as Microsoft Teams, and ZOOM preferred

Experience in working with, and setting up, video conferencing units

Healthcare IT background, preferred. Experience supporting and maintaining Electronic Medical Records systems & other medical systems preferred.

Excellent troubleshooting, communication, and customer service skills.

Physical Requirements

• Flexible scheduling outside of normal business hours , weekend ,holidays ,different shifts may be required, based on project requirements or urgent business needs
• Lifting and moving of objects weighing up to 25 lbs.
• Travel to Offsite locations

Salary

• $68,134.61
• Shift - Shift 9am -5pm ( Monday -Friday )