Operations Monitoring Intern (Portugal)

Via Verde is looking for a talented Operations Monitoring Intern to join our Operations team! Being part of our team means working in a Group of innovative companies with a focus on sustainability and a vision for the future. It means working in a Group that cares about people, their development and well-being, as we are proudly certified as Empresa Familiarmente Responsável . Our Culture is guided by the following values: ethics, innovation, excellence and people. Role and Responsibilities Support the Shared Services Center (CSC) first line of service by participating in ticket triage, incident follow-up, and operational communication, ensuring visibility and coordination across internal teams and partners. Support the initial triage of tickets, with particular focus on incidents. Contribute to the classification, prioritization, and routing of tickets. Monitor operational alerts and dashboards to ensure timely identification of issues. Support ticket follow-up through to resolution and closure. Ensure ticket information remains complete, accurate, and consistent. Support operational communication across relevant stakeholders. Assist the Shared Services Center (CSC) in documenting recurring cases and conducting simple Root Cause Analysis (RCA). Experience, Skills and Qualifications Academic background in Computer Engineering, Information Systems, Information Systems Management, Electronic/Telecommunications Engineering, or a related field. Interest in operations, ITSM, and support environments. Strong organizational skills, with the ability to manage and follow up on multiple tasks effectively. Proven ability to prioritize and manage multiple concurrent requests in a fast-paced environment. Brisa Group is leading the way to your future, join us!