Staff IT/MSP Engineer

We are looking for a Staff IT Engineer who is responsible for the technical health of the MSP's entire client base. You aren't just fixing a server; you are designing the standard blueprint for

how

servers are deployed across 50 different companies. You serve as the bridge between business goals and technical execution, reporting typically to the CTO or Director of Engineering.

Key Responsibilities

1. Technical Strategy & Standardization

Blueprint Design

Develop "Gold Standards" for client environments (e.g., standardizing Entra ID configurations or Intune policies across all tenants).

Platform Engineering

Manage and optimize the MSP's core toolset (RMM, PSA, Backup portals, and Documentation platforms).

Technology Roadmap

Evaluate emerging tech (like AI-driven helpdesk automation) and decide if/how to integrate it into the service offering.

1. High-Level Architecture & Escalation

Tier 4 Support

Act as the final "buck stops here" point for the most catastrophic or persistent technical issues.

Project Architecture

Design complex migrations (Cloud-to-Cloud, M&A integrations) that Senior Engineers then execute.

Root Cause Analysis (RCA)

Lead investigations into systemic failures to ensure they never happen again across any client site.

1. Mentorship & Team Development

Multiplier Effect

• You are measured by how much better you make the
• other
• engineers. You conduct code/script reviews and technical workshops.

Documentation Standards

Define how the team documents environments to ensure "Single Pane of Glass" visibility.

1. Security & Compliance

Hardening

Oversee the implementation of zero-trust frameworks and MFA across the entire MSP stack.

Audit Readiness

Ensure client environments meet regulatory standards (HIPAA, CMMC, SOC2) through automated auditing.

Required Skills & Qualifications

Category

Requirement

Experience

8–12+ years in IT, with at least 5 years specifically in an MSP environment.

Cloud Mastery

Expert-level knowledge of

Microsoft 365

(Enterprise),

Azure

(Identity & Networking), and

AWS

.

Automation

Proficiency in

PowerShell

, Python, or API integrations to "automate the boring stuff."

Security

Experience with EDR/XDR, SIEM, and Advanced Threat Protection.

Soft Skills

Ability to explain $100k architectural decisions to non-technical CEOs (The "Business-to-Tech" translator).

Typical Certifications (2026 Standards)

Microsoft

MS-102 (M365 Administrator Expert) or AZ-305 (Azure Solutions Architect).

Security

CISSP, CISM, or advanced vendor certs (e.g., Palo Alto PCNSE).

Frameworks

ITIL v4 or specialized MSP-centric management training.