HEAD, ONBOARDING

About the job The Onboarding Team Lead is responsible for overseeing the onboarding process for new officers and staff hires at both the head office or branches . Further, he/she is responsible for supervising and monitoring the productivity of team members. Key Responsibilities Onboarding Coordination: a. Coordinate closely with new hires and internal teams to ensure all pre-employment requirements are completed on time. b. Work closely with HR, IT, and other departments to ensure a seamless onboarding experience. c. Collaborate with Recruiters to ensure candidates meet all requirements, confirm onboarding dates and address any related matters. d. Collaborate with hiring managers to ensure all hiring details for new hires are accurately communicated and documented. e . Coordinate with accredited vendors for results of medical , background checks, and other hiring-related requirements. f . Follow up with new hires who have incomplete employment requirements. Documentation Management: a. Review and e nsure that all employment requirements are accurately completed and submitted in the system (RHEA). b. Ensure that all submitted employment requirements are stored either in the HR System or in Share Point, whichever is applicable . c. Monitor the submission of incomplete employment requirements and ensure they are submitted by the new hire’s committed date. d. Update trackers and other reporting platforms. New Hire Support: a. Provide basic training and troubleshooting assistance to new hires for uploading requirements in the HR system (RHEA). b. Assist new hires in completi ng the necessary forms and documentation. c. Serve as the point of contact for new employees , addressing any questions or concerns during the onboarding process. d. Schedule and conduct onboarding sessions, including New Employee Orientation (NEO) and NEO Cap-Off. Supervision and Team Management: a. Track and ensure the timely completion of all onboarding tasks, initiatives and projects assigned to the team b. Design and implement performance metrics that align with the Recruitment Head’s strategic goals c. Monitor and evaluate the performance of team members based on agreed metrics d. Conduct regular meetings and check-ins to discuss progress, address any issue and/or provide support where needed Reports and Records : a. Review all Onboarding-related reports b. Conduct in-depth analysis of onboarding reports to identify trends, bottlenecks, and areas for improvement c. Utilize data-driven insights to refine and optimize recruitment and onboarding procedures d. Maintain organized records of onboarding reports for auditing and reporting purposes. Others: a. Annual Strategic Planning b. Vendor Accreditation and Management c. Review and Updating of Policies and Procedures d. Process improvements and streamlining e. Annual Projects and Initiatives