LHR Operations Clerk

What You Can Expect : Main Duties Liaising with customers on a daily basis. Processing customer request and booking shipments in line with customer request Raising accurate shipment files in Rhenus’ in house forwarding system (ROCS) and all associated documents. Ensure all costs & sales are entered for each shipment and highlighting any loss making files to the Team Leader Receiving quotation enquiries for both Air import and export shipments Answering Overseas office e-mails. Dealing directly with the Airlines to obtain rates and make bookings Following up on customer quotations for feedback. Growing the airfreight business, contacting potential customers, engaging with customers on a regular basis Liaising with suppliers / carriers in the booking of shipments General office duties including filing of documentation and shipment files What You Bring: Key Competencies Excellent attention to detail Excellent communication skills Good team player Ability to work to strict deadlines Ability to work under pressure and on own initiative Good organisational skills Flexible and adaptable Skills & Experience Experienced in the handling of import / export multi modal shipments Must be able to complete / understanding of Airfreight processes Experience of DG by Air preferred, but not essential. Proficient in use of Microsoft Office Package