Operational Lead

What You Can Expect : Maternity cover until September 2027 Working Hours are Monday to Friday, 06:00 - 14:00 or 14:00 - 22:00 Key Responsibilities Allocate labour and resources to meet daily outbound/inbound workloads. Manage workflow across picking, packing, replenishment, loading, and goods-in activities. Ensure on-time dispatch and adherence to customer KPIs (OTIF). Lead, coach, and motivate warehouse colleagues to deliver high performance. Conduct daily briefings and ensure effective communication across shifts. Manage absence, timekeeping, performance, and conduct. Support recruitment and onboarding of new team members. Ensure adherence to Health & Safety, site rules, and safe systems of work. Promote a strong safety culture, leading by example and ensuring PPE compliance. Conduct incident investigations, near miss reporting, and corrective actions. Ensure WMS accuracy and rigor in scanning and stock movement processes. Support cycle counts, inventory investigations, and stock integrity improvements. Resolve discrepancies and escalate issues where required. Identify and implement improvement opportunities (Lean / waste reduction). Ensure adherence to Standard Operating Procedures (SOPs). Support the rollout of new processes, systems, or customer implementations. Drive productivity, cost efficiency, and quality improvement Productivity (units per hour / cost per unit) Accuracy (pick accuracy, stock accuracy) Service performance (OTIF / DIFOT) Engagement and H&S performance (near misses reported, absence levels) What You Bring: Key Skills & Competencies Previous supervisory experience within a warehouse or logistics environment preferred. Strong leadership and people management skills. Ability to train, coach, and develop warehouse employees effectively. Good understanding of internet order fulfilment processes and related operational challenges. Basic operational knowledge of DTS, Goods In, Team management Picking, and Packing processes. Strong problem-solving and decision-making skills. Ability to work in a fast-paced and target-driven environment. Good organisational and communication skills. Ability to prioritise workload and manage multiple tasks effectively. Good attention to detail and operational accuracy. Knowledge of warehouse systems and Microsoft Office preferred. Flexible and proactive approach to operational support and