Delivery Manager

About Rootquotient

• Rootquotient is a premier product engineering institution. We partner with ambitious
• organizations to build outcomes that matter. As a Delivery Manager, you will be the pillar of
• our delivery excellence, bridging the gap between complex technical solutioning and
• strategic business growth.

Role Overview

• The Delivery Manager at Rootquotient owns multi-project account delivery across various
• client portfolios. DMs drive organizational delivery excellence, establish standards, and
• optimize resources. This role requires sophisticated planning, strategic thinking, and deep
• client partnership. You are accountable for client account growth, delivery health, and
• ensuring high levels of client and employee satisfaction through optimized delivery
• frameworks.

Key Responsibilities

1. Client Account Strategy & Planning

• ● Strategic Roadmap: Develop account delivery strategies aligned with client
• business goals and company objectives.
• ● Advisory: Understand the client’s business domain, products, and users to make
• proactive recommendations to the product roadmap.
• ● Account Sequencing: Create account roadmaps with clear sequencing and
• dependency mapping to optimize strategic value.

1. Multi-Project Account Execution & Governance

• ● End-to-End Delivery: Own the execution of multiple projects within the portfolio,
• ensuring consistent quality and alignment with the client’s vision.
• ● Framework Establishment: Define and implement account governance frameworks
• and decision-making structures.
• ● Process Discipline: Ensure rigorous process adherence and quality checks are
• maintained across all project management activities.
• ● Operational Excellence: Drive continuous improvement initiatives and evaluate new
• methodologies to enhance delivery velocity.

1. Resource & Financial Leadership

• ● Profitability Management: Manage account budgets, forecast costs, and implement
• value engineering to ensure healthy account margin and highest billability.
• ● Resource Planning: Plan resource needs with project managers across client
• accounts based on their avaialbility and manage constraints to ensure the
• highest-value initiatives are prioritized in the allocation to reflect the billability &
• margins within the portfolio.
• ● Value Demonstration: Work closely with stakeholders to demonstrate the ROI and
• value provided by the delivery teams.

1. Solution Oversight

• ● Delivery ownership: Bridge the gap between business requirements and technical
• implementation by understanding technical solutioning provided by the Engineering
• Lead and work out the delivery plan that aligns with client interest and derive/finalize
• the project plan with project managers & tech leads to meet the delivery.
• ● Dependency Management: Identify and mitigate complex cross-project technical
• risks and enterprise-level dependencies.
• ● Modern Methodologies: Manage scaled agile environments, coordinating release
• planning and agile ceremonies across multiple teams.

1. Team Leadership & Talent Development

• ● Mentorship & Team Management: Lead and mentor a team of Project Managers
• within the portfolio, fostering their professional growth and advancement. A shift from
• "Command and Control" to "Enablement." You must demonstrate how you unblock
• teams rather than just tracking them.
• ● Capability Building: Establish team performance standards and build institutional
• delivery capabilities.
• ● Culture Advocacy: Ensure team satisfaction and growth within a challenging,
• high-performance organizational culture.
• ● Change Management: Experience in leading teams through organizational shifts or
• pivots in product strategy.

1. Stakeholder & Communication

• ● Strategic Partnership: Build and maintain deep relationships with client leadership
• and executive stakeholders.
• ● Conflict Resolution & Negotiation: Proven ability to handle "difficult" stakeholders
• during escalation and negotiate scope/timelines without damaging the client
• partnership.
• ● Reporting: Provide transparent, high-level status reporting to internal executives and
• client boards.
• ● Growth Identification: Proactively identify and unlock new opportunities for account
• expansion and strategic partnership.

Qualifications

Must-Have

• ● Experience Profile A: 10+ years of Project & Delivery Management experience, with
• a primary focus on 0-to-1 digital product development (enhancements and
• maintenance experience is secondary).
• ● OR Experience Profile B: Minimum 5-7 years as a Project/Delivery Management
• experience plus 3-5+ years in a functional or technical role within Software/Product
• development.
• ● Methodology: Expertise and implementation of Hybrid Agile, Kanban, or Scaled
• Agile (SAFe) frameworks into Project management methodology.
• ● Portfolio handling: Ability to handle minimum of 3-5 projects based on size (timeline &
• cost) with team count of 20+ members of different cross functions.
• ● Tools: Expert in usage of Project management tools like Azure Dev Ops, JIRA or
• similar tools
• ● Technical Insight: Ability to understand technical architecture and solutioning (JS,
• Java, Mobile technologies) to derive accurate and robust delivery plans.
• ● P&L Management: Good understanding of the financial & client account dynamics to
• achieve the expected targets of revenue forecast & margin within portfolio as a
• whole.
• ● Project management excellence: Managed Project managers (atleast 2) under
• them for day-to-day project execution works would be added bonus.

Education & Certifications

• ● Education: Bachelor’s degree in Engineering or Technology. An MBA from a
• reputable institution is good to have (preferred).
• ● Industry Standards: Good to have Project Management certifications such as PMP,
• Prince2, CSM, or SAFe