Call center Agent

Location

Czech Rehabilitation Hospital, Al Ain, UAE

Job Responsibilities

Customer Interaction

Answer inbound calls and respond to customer inquiries related to the hospital’s services, appointments, and patient care.

Appointment Scheduling

Manage and schedule appointments for patients with various departments, ensuring that all necessary information is accurately recorded.

Information Provision

Provide callers with detailed information about the hospital’s services, location, visiting hours, and other general inquiries.

Patient Coordination

Assist in coordinating patient visits, including follow-up appointments and any special arrangements needed for rehabilitation services.

Issue Resolution

Address and resolve customer complaints or concerns efficiently, escalating issues to the appropriate department when necessary.

Data Entry

Maintain accurate records of all interactions in the hospital's CRM system, ensuring that all patient information is up to date.

Communication

Communicate effectively with hospital staff to ensure smooth patient flow and coordination between departments.

Follow-Up

Conduct follow-up calls to patients as required to confirm appointments, collect feedback, and provide additional information or assistance.

Multilingual Support

Provide support in multiple languages (e.g., Arabic, English) to accommodate the diverse patient base.