Skip Tracing Officer

About the Role As a Skips Officer , you will be responsible for verifying existing and probing new contact information of clients. The purpose of this role is to locate delinquent clients whose whereabouts or contact information is unknown and perform collections actions on any successfully traced clients. How you’ll contribute Verify all existing contact information of clients endorsed for skip tracing. Search all available information sources (social media, friends/family, neighbors, phone directories, employer, bureau data, etc.) to gather and verify new client contact information. Record all results of skip tracing into the collections system in an accurate and timely manner. Perform collections actions on traced accounts according to the collections workflow using the collections system. Update database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner. Monitor and reach the yearly and monthly approved KPIs Escalate qualifying cases to the Skip Tracing Team Leader for resolution (special cases, calls unable to be handled in certain amount of time, etc.). Initiate probing of clients by endorsing accounts for field visits according to escalation guidelines, to ensure immediate contact and knowledge of client’s whereabouts. Prepare and recommend endorsement of accounts for legal processing according to guidelines, to secure payments from clients that refuse to settle in the regular collections process. Consolidate bank dealings requests from respective products (Cards, PL, CSL, AL, etc.) and endorse bank dealings inquiries to other Departments/Divisions to the respective products point person. Recommend status change, reinstatement, suspension, cancellation and early endorsement of accounts through the collections system to comply with the existing Department/Division Procedure and Guidelines Manual. Handle verification and coordination of bank account details for Hold-Out release and application/application of assignment by sending email to SBC Branch to comply with Credit Card Terms and Conditions. Recommend payment arrangement using the approved Risk Mitigation Program to provide assistance to clients with financial difficulties. What we’re looking for Bachelor’s Degree in any related field With at least 3 years experience in collections and skip tracing Strong knowledge of banking products, processes, and BSP regulations related to collections, consumer protection, and industry standards in complaints management. Excellent verbal and written communication skills, with the ability to negotiate and resolve issues professionally. Adaptable to a fast-paced, target-driven environment with focus on achieving collection goals. Strong ability to adapt to changes, may be assigned to other tasks to support the Unit Amenable to work onsite in both Alabang and Makati locations. About Security Bank Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” Start your BetterBanking career with us today.