Collector (Pre and Early)

About the Role As a Collector, you will perform collection activities through outbound communication efforts via the bank’s devices and document all transactions into the collections system for loans or credit card products. The purpose of this role is to collect due amounts and ensure client information in the database is accurate and up to date. How you’ll contribute Perform collections callouts and emails according to the collections workflow using the bank’s collections system. Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system. Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of kPTPs daily, Cash collected from target (team KPI), % of kPTP out of all connects, Call-Quality (per methodology of QA). Escalate qualifying cases to their Team Leader for resolution (special cases, calls unable to be handled in a certain amount of time, etc.). Prepare recommendation of accounts for endorsement to other Teams as an escalation measure (skip tracing, field visits, legal, etc.) according to escalation guidelines, in order to reach the client and secure payment. May be assigned other tasks to support the Unit (temporary assignment to inbound calling, skip tracing verification, etc.). What we’re looking for Minimum of 3 years’ experience in collections of past-due accounts for credit cards and loans through outbound calls, emails, SMS, and other communication platforms, preferably within the banking or financial services industry. Knowledgeable in using dialer systems and skip tracing techniques. Strong knowledge of banking products, processes, and BSP regulations related to collections, consumer protection, and industry standards in complaints management. Excellent verbal and written communication skills, with the ability to negotiate and resolve issues professionally. Adaptable to a fast-paced, target-driven environment with focus on achieving collection goals. Willing to work on shifting schedules. Amenable to work onsite in both Alabang and Makati locations. About Security Bank Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” Start your BetterBanking career with us today.