Product Sales Officer

POSITION TITLE : PRODUCT OFFICER ​ REPORTS TO : CUSTOMER VALUE PROPOSITION HEAD ​ DIRECTLY SUPERVISES : N/A UNIT / DEPARTMENT : PRODUCT ​ DIVISION /GROUP : CUSTOMER VALUE PROPOSITION ​ / BUSINESS BANKING SEGMENT JOB SUMMARY The Product Officer is responsible in reaching the product and campaign targets through active customer and branch engagements , and coordination of after-sales support to Branches and customers. He/She handles branch, area and region presentations and client call support whether virtual or on-site. This role coordinates with Proposition and Campaigns Team for campaigns support and fulfillment. PRINCIPAL DUTIES AND RESPONSIBILITIES Branch Engagements Performs b ranch visits (branches w/ the highest potential of conversion as top 1) and attends a rea and r egion m eetings ( M etro M anila as the priority) to roll-out assigned product /s to instill branch awareness Client Call Support Supports b ranches’ referrals for assigned p roduct / s to perform virtual and on-site client call and/or visits After-sales Support Coordinates with necessary teams to ensure quick responses and resolution to customer/ branch inquiries Campaigns Support Coordinates with Propositions and Campaigns Team for assigned p roduct / s and engagement with b ranches to boost campaigns Product & Campaign Targets Delivers the expected target s of assigned product / s as documented on p roduct m anuals and p rogram p apers through ensuring that d uties and r esponsibilities # 1, 2 and 3 are well supported. It is accepted and understood that the employee may perform special projects or other related tasks which may be assigned from time to time. JOB QUALIFICATIONS Years of Work Experience : ​ 1 - 4 Years ​; with at least 2 years of experience in a bank or fintech setup Educational Attainment/ Required course ( if applicable ) : Bachelor's Degree ​ in Business Management, Sales and Marketing Required Certification/Professional License ( if applicable ): ​ N/A Field of Specialization ( if applicable ): ​ Branch/ Customer Engagement and Sales Knowledge and Skills Requirements: Has expertise in Branch engagement and virtual/ on-site Client Call/ Presentation Support to offer products and campaign promos. With exposure in handling after-sales support to handle branch/ customer inquiries and complaints. Good communication, business writing and presentation skills. Knows how to handle sales objections/ rejections and irate branches/ customers