Rewards & Platforms Manager

The Role As a Rewards & Platforms Manager , you will be responsible for leading the development, execution, and optimization of credit card rewards programs and digital payment platforms. The role focuses on enhancing customer experience, maximizing rewards program value, and driving innovation in eCommerce solutions, including tokenization, e-wallet integration, and digital payment platforms. You will also manage governance, risk controls, and ensure the alignment of business strategies with industry trends and customer needs. How you'll contribute Lead design, integration, and continuous improvement of competitive credit card rewards programs and digital ecosystems (SB App, BBR platform) to drive engagement, loyalty, and growth. Oversee rewards, card management, and digital payment features on SB App and BBR, ensuring secure, user-friendly functionality and ongoing improvements. Lead rollout of tokenization, eWallets, and online payment solutions, ensuring smooth integration, compliance, and innovation. Analyze customer behavior and platform performance to identify risks, gaps, and deliver actionable strategies. Manage rewards, payments, and platform support processes, ensuring timely resolution, streamlined operations, and high customer satisfaction. Maintain compliance frameworks, mitigate risks in payments and rewards, and enforce strong controls across data and partnerships. Develop long-term roadmaps and annual plans for rewards and digital payments, aligning strategies with trends, goals, and customer needs. Build business cases and reports, simplify complex ideas, and influence teams to drive strategic initiatives. Manage end-to-end delivery with cross-team coordination, ensuring timely, cost-efficient outcomes aligned with business goals. What we’re looking for Must have more than 5 years in rewards, digital payments, or consumer banking. With strong knowledge of credit cards business, marketing, e-commerce, customer acquisition, loyalty, communications, and consumer banking. Must have experience designing and enhancing credit card rewards programs and digital ecosystems (SB App, BBR platform), while managing rewards, payments, and platform support to ensure efficiency and customer satisfaction. Have expertise in rolling out tokenization, eWallets, and online payment solutions with compliance and innovation. With capability to develop long-term roadmaps and annual plans aligned with trends and goals. Must have experience managing end-to-end delivery with cross-team coordination. About Security Bank Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” Start your BetterBanking career with us today.