Claims Team Manager

The overall purpose of this job is to provide strong leadership to the Claims Handling team, and to ensure that the department runs smoothly. The Claims Handling responsibilities associated with this role include managing public liability and recovery of motor non-motor damage claims. The primary activity will be focussing on the resolution of claims made against SGN for injury and/or property damage. In this role, you will be responsible for delivering high-quality claims support services to our internal stakeholders and/or external clients, and ensuring analysis of claims is completed in a timely and accurate manner. The key responsibilities of the role are: Hiring, training, motivating and evaluating Claims Handling team members Overseeing routine department activities to ensure that they are completed accurately and on time Maintaining accurate and complete claims handling records Supporting the preparation of insurance claims reports and determining claims settlement values Compiling, analysing and reporting claims handling information to management and the business Setting and facilitating the achievement of department objectives Authorise, and process, approve claims in alignment with agreed policies and applicable legal frameworks, specifically the ‘New Roads and Streets Work Act (1991)’ (NSRWA) and ‘Gas Act 1986’ Developing, implementing, improving and enforcing budgets, policies and department controls to increase accuracy and efficiency Building and maintaining positive relationships with employees, customers and the wider business Drive and contribute to continuous improvement initiatives The Claims Team Manager is expected to deal with routine problems, with straightforward, rehearsed/scripted solutions and non-routine/complex problems, with solutions requiring analysis, experience and knowledge. For example: Providing satisfactory claims complaint resolution Experience with the legal process for claims resolution Seek advice on difficult technical issues that require a high degree of judgement or specialist legal advice Escalate final decisions on claims strategy exceeding claims handling threshold to the SGN Insurance and Risk Manager