Product Support Engineer

Job Title: Product/Tech Support Engineer

About Signzy

• Signzy is an AI-powered RPA platform designed for financial services. Our platform can
• automate even the most complex workflows and decision-making processes into real-time APIs.
• Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over
• 200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in India
• and a top 3 acquiring bank in the US. We have strong global partnerships, including with
• Mastercard, and offices in New York and Dubai, serving customers worldwide. Our product team
• of 120+ people is based in Bangalore, building cutting-edge global AI products.
• Working at Signzy
• At Signzy, we embrace technology and innovation to develop outstanding products. We're a
• tech-savvy team backed by investors passionate about creating innovative solutions. Join us
• and be part of the future of financial services technology!

Job Description

• As a Product/Tech Support Engineer at Signzy, you will play a critical role in ensuring the
• smooth operation of the system by diagnosing, troubleshooting, and resolving technical issues.
• This role involves working closely with both internal and external stakeholders to provide
• high-quality support, ensuring compliance and security in financial transactions.

Job Requirements

• Experience in troubleshooting production issues in SaaS / fintech systems.
• Strong understanding of REST APIs, request/response handling, and hands-on experience with Postman.
• Basic knowledge of n8n workflows & JavaScript ( like conditions, functions etc..) for debugging.
• Comfortable working with Linux environments, logs, and basic scripting.
• Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting).
• Basic exposure to cloud (AWS IAM, S3) and SSL/TLS certificate management.
• Familiarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis.
• Strong problem-solving skills and ability to handle client-facing technical support scenarios.
• -

Soft Skills

• Excellent problem-solving skills with a methodical approach.
• Strong written and oral communication skills, able to explain

technical solutions in simple terms.

• Ability to provide step-by-step technical help, both written and verbal.
• Experience in customer service or support roles, with an ability to manage

multiple priorities.

• Additional:
• Bachelor’s degree in Information Technology, Computer Science, or relevant

field.

• Experience in supporting API and digital KYC in financial institutions is highly

desirable.

• Startup experience is a plus.

• This is your opportunity to work with cutting-edge technology in the financial services industry
• and play a pivotal role in ensuring the integrity and security of financial transactions.