Lead Digital Engineer

ABOUT SONATA SOFTWARE Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique Platformation TM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the <Harmoni.AI> Enterprise Platform, which includes AgentBridge -a governance and observability framework; AgentBuilder -a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace -an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also, Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network. RESPONSIBILITIES SUMMARY: · Effectively manage large amounts of service requests from Startups across the globe · A deep understanding of Cloud fundamentals and strong experience with Azure solutions development and deployment · Understanding of startups ecosystems and the ability to leverage partner solutions to solve customer needs · Drive Cloud Adoption of ISV/startups customers by adding a proactive Azure delivery resource on their utilization & escalations recorded · Strong passion for helping developers connect people and communities through the cloud by demonstrating technical depth in Azure service administration and troubleshooting skills · Handle service request, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution · Guide customers on their Architecture, Design, Deployment & Implementation by quantifying customer experience with active involvement in every new project · Familiarity with cloud deployment and development tools (i.e. PowerShell, Visual Studio, .NET, JSON templates) · Experience working with Microsoft customers on Azure specific solutions, troubleshooting, implementing and adopting new features · Working with other community engineers to ensure a consistent and high-quality level of support on all the reported requests · Develop quick-start and how-to guides helping customer understand complex cloud scenarios by integrating with the respective teams · Being the voice and advocate for our customer, reporting and acting on observed areas for improvement · Collaborating with Engineering and other multi-functional teams on specific user-impacting issues and bugs · Ensure a smooth customer journey and actions to learn and monitor success by removing roadblocks from the initial steps till the framework is in production · Help shape the ongoing strategy and mission of the Azure training program; provide feedback to the business groups and engineering teams · Collaborate across boundaries to present a unified Microsoft front to our customers, including product engineering groups, Microsoft Consulting Services · Knowledge on Microsoft Partner Network (MPN), M365, Microsoft Dynamics & Cloud Solution Provider (CSP) would be an added advantage · Drive auditing of Case Notes and Tagging for future searches in Case tracking tool & maintain Knowledge Base. · Quickly develop client relationships and trust, and ensure client/partner expectations are being set and met · As a global team the role will need the individual to work in flexible workhours across the regions & time zones to support global Startups QUALIFICATIONS : TECHNICAL SKILLS (Preferred/Optional) · [1st] Understanding of cloud vs. on premise computing. Solid understanding of fundamentals of cloud computing. · Technical understanding of the Azure Platform and architecture · A strong knowledge of the Microsoft Windows platform · Familiarity with networking concepts including VIPs, NAT, DNS · .NET 3.0/3.5/4.0. · Visual Studio Languages (VB, C/C#/C++) · SQL Azure / SQL Server · Distributed application architecture · Application Lifecycle Management (ALM) · Service Oriented Architectures (SOA). · Familiarity with load balancing, geo-redundancy, CDN and VPN technologies preferred · Familiarity with Virtualization concepts and virtual system administration · Familiarity with Hyper-V configuration and administration · Good in prioritization, time management, and has excellent follow through skills SOFT SKILLS · [2nd] Must be able to quickly develop trust and rapport with customers (most of the time they are of this profile: Enterprise Architects, CxO's, Development & Test Management, IT Directors) · [3rd] Passion for customer advocacy in technology domain. · Strong communications skills in spoken and written English · Effective, polished interaction with customer, Microsoft Services, Support and Azure development teams at the appropriate technical depth · Ability to work independently · Must be a great Customer advocate EXPERIENCE (Preferred) · 3-7 Years information technology role experience · 3+ Years Systems Development, Network Operations, or Customer Service · 3+ Years in Application development, preferably using cloud platforms. · 2+ Years Azure Development or Azure Support EDUCATION/CERTIFICATION · <B.SC>, BE, B. Tech in CS or IT · MCSE, MCPD, or MCAD preferred CERTIFICATIONS · Az-104 · AI-900, AI-102 Why join Sonata Software? At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.