Program Manager

Job Title: Program Manager – Microsoft Dynamics 365 (UK & Ireland) Location: UK-based (with travel across UK & Ireland as required) Type: Full-time / Permanent Role Overview We are looking for an experienced Program Manager with a strong Microsoft Dynamics 365 background to lead and govern the full portfolio of Dynamics projects across the UK & Ireland (UK&I) region. This is a senior client-facing role responsible for driving program-level delivery, managing multiple concurrent D365 engagements, and acting as the primary point of escalation and trust between the delivery organisation and client stakeholders. The ideal candidate combines deep functional/technical grounding in Dynamics 365 with mature program management skills — governance, risk management, commercial awareness, and stakeholder leadership. Key Responsibilities Program & Portfolio Management Own end-to-end program governance across all active D365 projects within the UK&I region (D365 CE/CRM, F&O, Business Central, Power Platform as applicable). Establish and run program governance forums — steering committees, delivery reviews, RAID (Risks, Assumptions, Issues, Dependencies) boards — across all engagements. Drive projects to closure by tracking milestones, resolving blockers, and ensuring on-time, on-budget, on-quality delivery. Maintain a consolidated view of portfolio health (RAG status, financials, resourcing, risks) and report to senior leadership. Client & Stakeholder Management Act as the primary senior escalation point for client stakeholders across UK&I engagements. Build and sustain trusted relationships with client sponsors, business leads, and IT stakeholders. Lead steering committee meetings, executive updates, and business reviews. Manage client expectations proactively, translating business priorities into delivery plans. Delivery Leadership Provide oversight and guidance to project managers, functional consultants, and technical leads working on individual D365 workstreams. Ensure adherence to delivery methodology (Agile/Waterfall/Hybrid) and Microsoft Success by Design / Sure Step principles where applicable. Identify cross-project dependencies, resourcing conflicts, and synergies across the UK&I portfolio. Champion quality assurance, testing rigour, and change management practices across projects. Commercial & Risk Management Own program-level financials: forecasting, budget tracking, margin management, and change control. Proactively identify and mitigate delivery risks, escalating appropriately with mitigation plans. Support contract/SOW discussions and commercial negotiations where required. Ensure compliance with governance, data protection (UK GDPR), and relevant regulatory requirements. Team & Capability Development Mentor project managers and consultants within the UK&I Dynamics practice. Contribute to resource planning and capacity forecasting across the region. Support pre-sales activities — scoping, estimation, and solution positioning — for new opportunities. Required Skills & Experience 10+ years in IT program/project management, with a minimum of 5+ years specifically managing Microsoft Dynamics 365 implementations (CE, F&O, or Business Central). Proven track record delivering multiple concurrent D365 programs in a client-facing, consulting/SI environment. Strong understanding of the D365 implementation lifecycle — requirements, design, configuration, data migration, integration, UAT, cutover, hyper care. Demonstrated experience managing senior client stakeholders through to program closure and sign-off. Solid grounding in program governance frameworks, RAID management, and delivery methodologies (Agile, PRINCE2, PMP, or equivalent). Commercial acumen — budget ownership, forecasting, and margin management. Excellent communication, negotiation, and executive presentation skills. Based in the UK, with willingness to travel to client sites across UK & Ireland. Desirable Microsoft certifications (e.g., MB-700 Dynamics 365: Solution Architect, PL-600 Power Platform Solution Architect). PMP, PRINCE2, or MSP certification. Experience working within a Microsoft Partner or System Integrator environment. Exposure to Power Platform (Power Apps, Power Automate, Power BI) alongside core Dynamics modules. Experience across multiple industry verticals (manufacturing, public sector, financial services, retail).