Microsoft Office Apps Customer Engineer

ABOUT SONATA SOFTWARE Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the <Harmoni.AI> Enterprise Platform, which includes AgentBridge -a governance and observability framework; Agent Builder -a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace -an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network. Job Title: Microsoft Office Apps Customer Engineer Location: Remote, Canada Duration: Full Time Experience level: 8-20 years Role type We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Office Suite / Microsoft 365 Apps for Enterprise. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers. Skills Required • 15+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms. • BA/BS (or higher) in Information Technology, or a related field or equivalent experience. • Advanced analytical, problem-solving, and decision-making skills. • Excellent communication and interpersonal skills. • Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills • Ability to work independently and as part of a team. • Customer-focused with a commitment to providing high-quality support. • Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft 365 Apps for Enterprise. • Provide technical support for Office Apps, including Word, Excel, PowerPoint, Outlook, and Teams. • Diagnose and resolve technical issues related to Office Apps, both remotely and on-site. • Deep technical knowledge of Microsoft 365 Apps features, and functionalities. • Assist users with installation, configuration, and troubleshooting of Office Apps. • Experience and knowledge deploying, administering and troubleshooting Office Suites and/or Microsoft 365 Apps for Enterprise. • Collaborate with other IT team members to ensure seamless integration and functionality of Office Apps within the organization's IT infrastructure. • Knowledge and experience with integration of Microsoft 365 Apps for Enterprise integration with Office Online Server. • Strong understanding of Office 365 and its administration. • Experience with SharePoint and OneDrive. • Stay up to date with the latest updates and features of Office Apps and guide customers with recommendations for their implementation. • Knowledge of scripting languages such as PowerShell. • Knowledge of Windows operating systems and basic networking concepts. • Experience and knowledge around VBA to guide customers in the use of Macros and VBA programming to automate or create repetitive tasks, extending actions, and integration and interaction between Office Apps. • Knowledge to guide users to implement the best solutions and approach to moving around from legacy solutions. • Strong knowledge of Office Scripts and ability to guide customers to the proper use, best practices and benefits. • Microsoft 365 Apps for Enterprise deployment best practices. Optional Skills • Advanced networking skills with DNS, firewall, load balancing, etc. • Knowledge of scripting languages such as PowerShell. • Familiarity with ITIL best practices for IT service management. • Advanced knowledge of Office Scripts Relevant Certifications • Microsoft 365 Certified: Fundamentals • Microsoft Office Specialist: Associate Microsoft Word (Microsoft 365 Apps) • Microsoft Office Specialist: Associate Microsoft Excel (Microsoft 365 Apps) • Microsoft Office Specialist: Associate Microsoft PowerPoint (Microsoft 365 Apps Why join Sonata Software? At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.