operation connection manager(J103783)

Support Center and Store Operations Connection

• ◆ Serve as the primary connection between private domain and digital businesses and Operations, translating Support
• Center objectives into actionable store plans.
• ◆ Establish effective communication with Operations, Regional Operations and Regional Marketing.
• ◆ Identify process, resource and operational issues affecting execution and drive resolution.

Store Acquisition and Partner Engagement

• ◆ Own partner competitions, incentives and store activation mechanisms for private domain acquisition.
• ◆ Design participation, competition rules, communication rhythms and result tracking.
• ◆ Summarize best practices from high-performing stores and drive improvement actions in weaker regions.

Campaign Execution and BNTK

• ◆ Assess campaign feasibility from store process, partner action and customer experience perspectives.
• ◆ Develop store execution plans, timelines, ownership and checking mechanisms.
• ◆ Own BNTK and other Operations communication and follow up on cascade and execution during launch.

Store Feedback, Materials and Logistics

• ◆ Identify execution issues and best practices through store visits, partner interviews, regional feedback and data.
• ◆ Bring store insights back to the Support Center to improve campaign mechanics and store experience.
• ◆ Coordinate production, quantity, warehousing, distribution, delivery and usage feedback for acquisition and campaign
• materials.

RMIP Planning and Target Tracking

• ◆ Coordinate private domain and digital business RMIP plans with Operations regions, defining actions, owners,
• rhythms and targets.
• ◆ Continuously track execution and target delivery, identify gaps and drive improvement.
• ◆ Consolidate regional performance, best practices and key issues to support business strategy improvement.

Summary of Experience

• ◆ Five or more years of Starbucks Operations experience, with deep understanding of store partners, store processes
• and daily operations, supported by a strong performance record.
• ◆ Successful experience and practical knowledge in private domain customer acquisition, including partner actions,
• customer communication and key success factors in stores.
• ◆ Experience understanding Support Center policies and business strategies and translating them into executable store
• plans.
• ◆ Practical store-level experience and ideas relating to marketing campaigns, member acquisition and digital
• businesses.
• ◆ Experience delivering cross-region or large-scale store initiatives and coordinating RMIP plans.

Required Knowledge, Skills and Abilities

• ◆ Deep understanding of Starbucks store Operations and partner ways of working, with the ability to assess feasibility
• across different store environments.
• ◆ Ability to understand Support Center policies, business objectives and campaign mechanics and translate them into
• simple, actionable store plans.
• ◆ Knowledge of private domain acquisition and strong partner engagement and Operations communication capabilities.
• ◆ Ability to read business data, track targets, identify gaps and drive improvement actions.
• ◆ Strong influencing, project management, problem-solving and store-listening capabilities.
• ◆ Proactive, practical and accountable, with willingness to spend time in stores and continuously drive results.