Contractor Account Manager

The Contractor Manager is responsible for overseeing the end-to-end management of external contractors and service providers, ensuring they deliver safe, compliant, high-quality, and cost-effective services. The role involves managing contractor performance, maintaining strong supplier relationships, ensuring contractual compliance, and driving continuous improvements across contractor delivery.

Key Responsibilities

• Manage relationships with external contractors across multiple service areas.
• Monitor contractor performance against agreed KPIs, SLAs, and contractual obligations.
• Conduct regular performance review meetings and implement improvement plans where required.
• Ensure contractors comply with all health and safety, environmental, and statutory requirements.
• Work closely with internal stakeholders to understand operational requirements and coordinate contractor activities.
• Lead contractor onboarding, inductions, and compliance checks.
• Review contractor documentation, including insurance, certifications, risk assessments, and method statements.
• Resolve contractor performance issues, disputes, and service failures promptly.
• Support procurement activities including tender evaluations, contract renewals, and supplier selection.
• Identify opportunities to improve contractor performance, service quality, and value for money.
• Maintain accurate contractor records, performance reports, and compliance documentation.
• Monitor contractor expenditure and support budget management.
• Ensure contractor activities minimise operational disruption while maintaining service standards.
• Produce regular reports and performance dashboards for senior management.
• Promote a culture of continuous improvement, collaboration, and accountability across the contractor network.

Personal Attributes

• Highly organised and detail-oriented.
• Commercially aware with strong decision-making skills.
• Proactive and solutions-focused.
• Able to influence stakeholders at all levels.
• Confident managing challenging conversations.
• Collaborative team player with a customer-focused mindset.

Desirable

• Experience within facilities management, engineering, manufacturing, construction, or property environments.
• Knowledge of procurement processes.
• Health & Safety qualification (IOSH Managing Safely or equivalent).
• Experience using supplier or contractor management systems.

Essential

• Experience managing third-party contractors or suppliers.
• Strong understanding of contract management principles.
• Excellent stakeholder management and relationship-building skills.
• Experience monitoring KPIs and service level agreements.
• Strong organisational and planning skills.
• Excellent communication and negotiation skills.
• Ability to manage multiple priorities simultaneously.
• Proficient in Microsoft Office, particularly Excel.
• Strong analytical and problem-solving ability.

Pension

Annual Leave