Marketing Working Student

Your key responsibilities will include: Coordinating with Customer Care teams regarding deliveries, order cancellations, returns and refunds, invoice-related cases and urgent customer escalations Managing operational activities on marketplace platforms, including shipment updates, refunds, customer messages and customer reviews Ensuring compliance with marketplace service level agreements and monitor operational performance Identifying recurring issues and support continuous process improvements across marketplace operations Providing administrative and operational support to Marketplace Managers in their daily business activities What You Bring A strong interest in e-commerce and marketplace business Excellent communication skills in German and English; French is an advantage Attention to detail and the ability to handle repetitive tasks A proactive, open-minded and team-oriented mindset Availability to work approximately 1.5 hours every weekday (Monday to Friday) in the afternoon to ensure compliance with marketplace service level agreements