After Sales Engineer- UAVs

The After-Sales Engineer is a key position within the Support Technical Services Department, playing a critical role on the customer-facing side of the business. The After-Sales Engineer acts as the customer’s technical reference within UAV Navigation, ensuring that commitments made during the commercial phase are successfully translated into real-world operational solutions. Key Responsibilities Ensure and maintain a high level of customer satisfaction throughout the after-sales lifecycle Serve as the primary technical point of contact for customers, managing technical inquiries, technical problem assessment, and follow-up to resolution Plan, deliver, and document customer training activities (integration, operation, troubleshooting, etc.) Execute on-site service activities on customer platforms, including system installation, setup, configuration, tuning, validation, and acceptance support Provide field troubleshooting and technical support during customer operations and flight trials, ensuring effective root-cause identification and corrective actions Contribute to product and system validation activities, including test support, feedback to Product Management, and updates to technical documentation Create and maintain Knowledge Base content in coordination with internal teams and the Support Technical Services Department Collaborate with internal teams to ensure technical alignment and delivery