Temporary Quality Clinical Coordinator

We are looking for a Temporary Quality Clinical Coordinator (QCC) to join our Clinical team! You will be responsible for patient and practice outreach pertaining to medication adherence and Stars gaps. This includes coordinating and communicating with practice staff; researching patient demographic and clinical data, making outreach calls to patients, assisting with patient scheduling and other administrative tasks, and documenting outcomes. You are also responsible for other quality related functions that support the overall mission of the quality team by assisting with Stars/quality projects, working with practices as needed to support their quality work, and other administrative functions that are required for optimal team effectiveness. ESSENTIAL FUNCTIONS Consistently exhibits behavior and communication skills that demonstrate Tandigm Health’s commitment to superior customer service, including quality, care, and concern for internal and external customers. Collaborates with the clinical quality team and practice staff to provide patient outreach and coordination with the highest level of professionalism and accountability. Interacts with patients to encourage medication adherence, including exploring existing barriers, basic education, and facilitating necessary steps to positively influence medication adherence Interacts with primary care practices and pharmacies to coordinate follow-up actions on behalf of patients. At times, conduct patient outreach related to other preventive care, such as cancer screenings or diabetes care and coordinate patient screening or PCP follow up appointments as appropriate. Documents patient interactions accurately and with great attention to detail, utilizing applicable platforms and Excel proficiently. Communicates accurately, effectively, and in a timely manner with all stakeholders, including members of the Quality and the PHSO teams, Tandigm Medical Directors, PCPs and office staff, and other internal and external customers. Develop familiarity with clinical and medical terminology pertinent to the patient population. Helps to identify opportunities for collaboration with PCP, specialist, or clinical quality nurse for complex needs as well as ancillary community resources and services that can be leveraged in support of patients experiencing barriers to medication adherence and other Stars gaps. Acts as a resource to others, as requested, resolving issues and responding to requests in a timely and efficient manner. Provide education and support to PCP offices in developing effective and efficient processes for achieving 4+ Stars performance as appropriate. Enter data into electronic medical records or quality platform as directed Performs administrative functions to support the overall effectiveness of the quality team Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. Performs additional duties, as assigned.